Recruiting Process Review

Recruiting Process Definition

A global financial services firm with approximately 2,500 staff wanted to further assess its recruitment department.  The firm and its HR department had grown significantly in the past few years and the firm has plans to add an additional 500 staff to their organization within the next 3 years.  The Recruitment department was formed approximately one and a half years prior to the assessment and had significant turnover in leadership and staff throughout its existence.  Highlighted during a customer survey of HR, Recruitment was one of HR functions in need of improvements according to customers.

The Solution

Intellilink reviewed the recruiting department’s organization to get a better understanding of its processes, technology used, and recruiter skills.  Intellilink reviewed the four types of recruiting at the organization:  professional, campus, executive, and contingent recruiting practices.  Based on the in depth assessment, Intellilink provided the recruiting organization with recommendations for improvement including a roadmap to follow during the next 12 months.

As-Is Process Documentation - The Intellilink team held focus groups for the Professional and Campus Recruiters to determine the current processes.  The team then interviewed each of the HR Partners that were responsible for managing executive recruiting to determine those processes and understand how the Professional Recruiters were involved in part of that recruiting process.  The team also interviewed the program manager for contingent recruiting.  The focus groups and interviews also served the purpose to gather information on roles & responsibilities and interactions between the recruiting staff, HR Partners, and their customers.  As a result of the focus groups and interviews, Intellilink developed a Recruiting Procedures Manual of the current processes within each area of recruiting.

Recruiting Skills Analysis - Next, the Intellilink team met individually with each recruiting staff member to discuss recruiter skills.  Intellilink provided the recruiters with a list of key recruiter skills to review and discuss.  Based on the as-is process documentation and the review of key recruiting skills, Intellilink drafted updated job descriptions for all recruiting roles to ensure qualified candidates would be found to fill open recruiter positions.

Recommendations - The Intellilink team developed a range of strategic recommendations based on the key findings of the recruiting assessment.  Key recommendations fell into four distinct categories:  clarify roles & responsibilities, streamline processes, leverage technology, and communicate recruiting capabilities.  Recommendations were developed into a distinct roadmap for implementation identifying where senior leadership in HR would need to play an important role in moving tasks forward within the roadmap.  The roadmap also highlighted the intended future state within process, organizational, and technology tasks in which recruiting would become a better functioning part of HR within the organization.